Hercule Stout ceramic 33cl mug

Please view our full returns policy page where your questions will hopefully be answered.

We endeavour to provide as much information on our products as possible to allow customers to make an informed decision for purchases. If however, you need to return any product, you may do so at any time up to 7 days starting the day after you receive your delivery. We cannot cover return postage costs. Items should be returned to us by Recorded Delivery or equivalent service. You can obtain a proof of postage at any post office. This is free of charge.

All our parcels are carefully packed by hand and should arrive in perfect condition however if for some reason the package has become damaged during transit we will replace or refund your order.

Please ensure you inspect any goods prior to signing for delivery. Any visible damage whatsoever should be noted, and the delivery signed for as damaged. If inspection is not possible please ensure you sign for goods ‘unexamined’ allowing us to lodge claims with our delivery partners. Damaged or defective goods should be reported to us within 24 hours of receiving the delivery.

To arrange collection, please contact Beer Glass Enthusiast quoting your order number to allow us to find your details efficiently stating clearly why you are not satisfied with the goods. We will arrange an uplift and inspection of goods. Should we, upon receipt of items be satisfied as to the alleged defects we will either replace the goods or arrange for a refund of the full value of the goods. Beer Glass Enthusiast will incur redelivery postage costs for the defective or damaged goods.

We advise you return goods using special/recorded delivery or equivalent service. You can obtain a proof of posting certificate free at any post office.

Beer Glass Enthusiast will not be held responsible for any uninsured items lost in transit, please ensure you at least obtain a proof of posting certificate, which are free at any post office.